CVE-2025-13534: The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in…
CVE-2025-13534 · Severity: medium · CVSS 6.3 · Published 2025-12-02
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 3.3.2. This is due to missing authorization checks on the eh_crm_edit_agent AJAX action. This makes it possible for authenticated attackers, with Contributor-level access and above, to escalate their WSDesk privileges from limited "Reply Tickets" permissions to full helpdesk administrator capabilities, gaining unauthorized access to ticket management, settings configuration, agent administration, and sensitive customer data.
No. Junglewise Threat Intelligence has no report of CVE-2025-13534 being exploited in the wild.
How severe is CVE-2025-13534?
Medium severity, with a CVSS score of 6.3, published 2 December 2025.
Which products and versions are affected?
Elula Wsdesk. The advisory does not name versions.
Is there a fix for CVE-2025-13534?
No fixed version is recorded yet. Check the vendor's advisory in the references below. If you run it, Junglewise drafts a mitigation that fits your setup and applies it once you approve, with senior security engineers behind it.
Am I affected by CVE-2025-13534?
Check whether you run Elula Wsdesk. Junglewise does that check for you around the clock: connect your code, cloud and domains, and it matches new vulnerabilities like this one against what you actually run and tells you when one reaches you.