CVE-2025-12169: The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized…
CVE-2025-12169 · Severity: medium · CVSS 4.3 · Published 2025-11-21
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the 'wp_ajax_eh_crm_settings_empty_scheduled_actions' AJAX Action in all versions up to, and including, 3.3.0. This makes it possible for authenticated attackers, with Subscriber-level access and above, to clear the scheduled triggers option.
No. Junglewise Threat Intelligence has no report of CVE-2025-12169 being exploited in the wild.
How severe is CVE-2025-12169?
Medium severity, with a CVSS score of 4.3, published 21 November 2025.
Which products and versions are affected?
Elula Wsdesk. The advisory does not name versions.
Is there a fix for CVE-2025-12169?
No fixed version is recorded yet. Check the vendor's advisory in the references below. If you run it, Junglewise drafts a mitigation that fits your setup and applies it once you approve, with senior security engineers behind it.
Am I affected by CVE-2025-12169?
Check whether you run Elula Wsdesk. Junglewise does that check for you around the clock: connect your code, cloud and domains, and it matches new vulnerabilities like this one against what you actually run and tells you when one reaches you.