Is CVE-2026-62855 exploited in the wild?

No. Junglewise Threat Intelligence has no report of CVE-2026-62855 being exploited in the wild.

How severe is CVE-2026-62855?

Medium severity, with a CVSS score of 4.4, published 6 November 2026.

Is there a fix for CVE-2026-62855?

Yes: fixed in 1.8.225. Junglewise finds every place you run it, drafts the upgrade and applies it once you approve.

How is CVE-2026-62855 attacked?

It is attacked with local access.

Am I affected by CVE-2026-62855?

Check whether you run FreeScout at an affected version. Junglewise does that check for you around the clock: connect your code, cloud and domains, and it matches new vulnerabilities like this one against what you actually run and tells you when one reaches you.

CVE-2026-62855: FreeScout path traversal in App Logs viewer

CVE-2026-62855 · Severity: medium · CVSS 4.4 · Published 2026-11-06

FreeScout is a self-hosted help desk platform that provides shared mailbox functionality for support teams. Prior to version 1.8.225, administrators who possess the application encryption key can exploit a path traversal vulnerability in the App Logs viewer to read sensitive files on the server, including environment configuration, credentials, and source code. An attacker with these requirements can access local files outside the intended logs directory, potentially exposing passwords, API tokens, and system configuration.

Technologies: FreeScout. Vendors: FreeScout.

Quick answers

Is CVE-2026-62855 exploited in the wild?: No. Junglewise Threat Intelligence has no report of CVE-2026-62855 being exploited in the wild.
How severe is CVE-2026-62855?: Medium severity, with a CVSS score of 4.4, published 6 November 2026.
Which products and versions are affected?: FreeScout prior to 1.8.225.
Is there a fix for CVE-2026-62855?: Yes: fixed in 1.8.225. Junglewise finds every place you run it, drafts the upgrade and applies it once you approve.
How is CVE-2026-62855 attacked?: It is attacked with local access.
Am I affected by CVE-2026-62855?: Check whether you run FreeScout at an affected version. Junglewise does that check for you around the clock: connect your code, cloud and domains, and it matches new vulnerabilities like this one against what you actually run and tells you when one reaches you.

How to fix

Fixed in: 1.8.225

Technical details

A path traversal vulnerability exists in the App Logs viewer (/app-logs/app route) where encrypted folder and file parameters are insufficiently validated. The vulnerability allows traversal through filesystem normalization, bypassing a raw string path check. An administrator with knowledge of the APP_KEY encryption key can supply traversal segments (including backslashes, forward slashes, null bytes, colons, and ".." sequences) to construct paths outside the storage/logs directory and read arbitrary files accessible to the PHP worker process.

Affected products

FreeScout FreeScout prior to 1.8.225

Timeline

2026-11-06: disclosed

References

This page as Markdown. Free to reuse under CC BY 4.0 with a link back.