CVE-2026-62854: FreeScout stored XSS in mailbox signature via nested tag bypass

CVE-2026-62854 · Severity: high · CVSS 7.6 · Published 2026-11-06

FreeScout is a self-hosted help desk and shared mailbox platform. A user with mailbox signature edit permissions can inject malicious scripts by uploading files and using nested HTML tags to bypass the application's tag-stripping protection. When another user views the affected mailbox's reply editor or new-ticket page, the injected script executes with their privileges, allowing the attacker to steal data or perform actions on their behalf.

Technologies: FreeScout. Vendors: FreeScout.

Quick answers

Is CVE-2026-62854 exploited in the wild?
No. Junglewise Threat Intelligence has no report of CVE-2026-62854 being exploited in the wild.
How severe is CVE-2026-62854?
High severity, with a CVSS score of 7.6, published 6 November 2026.
Which products and versions are affected?
FreeScout prior to 1.8.225.
Is there a fix for CVE-2026-62854?
Yes: fixed in 1.8.225. Junglewise finds every place you run it, drafts the upgrade and applies it once you approve.
How is CVE-2026-62854 attacked?
It is attacked over the network, in a web application.
Am I affected by CVE-2026-62854?
Check whether you run FreeScout at an affected version. Junglewise does that check for you around the clock: connect your code, cloud and domains, and it matches new vulnerabilities like this one against what you actually run and tells you when one reaches you.

How to fix

  • Fixed in: 1.8.225

Technical details

A stored cross-site scripting vulnerability exists in FreeScout's Helper::stripDangerousTags() function, which fails to recursively strip nested dangerous HTML tags from mailbox signatures. An attacker with mailbox signature edit permissions can combine a scriptable file uploaded via /uploads/upload with nested tag fragments to bypass the filter. The resulting script is served from the same origin and permitted by the script-src 'self' Content Security Policy, executing with the victim's privileges when they open the mailbox reply editor or new-ticket creation page.

Affected products

  • FreeScout FreeScout prior to 1.8.225

Timeline

  • 2026-11-06: disclosed
  • 2026-11-06: patched: Fix implemented via improved stripDangerousTags() with recursive removal of nested tags

References

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