CVE-2026-124025: Faveo Helpdesk access control bypass in ticket PDF export

CVE-2026-124025 · Severity: medium · CVSS 4.3 · Published 2026-11-06

Faveo Helpdesk is an open-source support ticketing system. Authenticated support agents can bypass access controls to view and download PDF files of support tickets belonging to other departments, exposing sensitive customer conversations and data they should not have access to.

Technologies: Faveo Helpdesk. Vendors: Faveo.

Quick answers

Is CVE-2026-124025 exploited in the wild?
No. Junglewise Threat Intelligence has no report of CVE-2026-124025 being exploited in the wild.
How severe is CVE-2026-124025?
Medium severity, with a CVSS score of 4.3, published 6 November 2026.
Which products and versions are affected?
Faveo Helpdesk through 2.0.3.
Is there a fix for CVE-2026-124025?
No fixed version is recorded yet. Check the vendor's advisory in the references below. If you run it, Junglewise drafts a mitigation that fits your setup and applies it once you approve, with senior security engineers behind it.
How is CVE-2026-124025 attacked?
It is attacked over the network.
Am I affected by CVE-2026-124025?
Check whether you run Faveo Helpdesk at an affected version. Junglewise does that check for you around the clock: connect your code, cloud and domains, and it matches new vulnerabilities like this one against what you actually run and tells you when one reaches you.

Technical details

A broken access control vulnerability in the TicketController::ticket_print method and pdfThread endpoint fails to verify whether an authenticated agent has permission to access a specific ticket's department or assignment. An attacker with valid agent credentials can craft requests to GET /ticket/print/{id} with arbitrary ticket IDs to export PDFs, including full conversation history, without proper authorization checks.

Affected products

  • Faveo Helpdesk through 2.0.3

Timeline

  • 2026-11-06: disclosed

References

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