CVE-2026-114400: Trudesk missing authentication in ticket attachments

CVE-2026-114400 · Severity: medium · CVSS 5.9 · Published 2026-10-21

Trudesk is an open-source help desk ticketing system used to manage customer support requests and attachments. A configuration flaw allows unauthenticated attackers to download private ticket attachments if they know the ticket ID and filename, exposing confidential customer data and internal communications.

Technologies: Polonel Trudesk. Vendors: Polonel.

Quick answers

Is CVE-2026-114400 exploited in the wild?
No. Junglewise Threat Intelligence has no report of CVE-2026-114400 being exploited in the wild.
How severe is CVE-2026-114400?
Medium severity, with a CVSS score of 5.9, published 21 October 2026.
Which products and versions are affected?
Polonel Trudesk through 1.2.11.
Is there a fix for CVE-2026-114400?
No fixed version is recorded yet. Check the vendor's advisory in the references below. If you run it, Junglewise drafts a mitigation that fits your setup and applies it once you approve, with senior security engineers behind it.
How is CVE-2026-114400 attacked?
It is attacked over the network.
Am I affected by CVE-2026-114400?
Check whether you run Polonel Trudesk at an affected version. Junglewise does that check for you around the clock: connect your code, cloud and domains, and it matches new vulnerabilities like this one against what you actually run and tells you when one reaches you.

Technical details

The vulnerability is a missing authentication check in the /uploads endpoint handling. Because Express.js serves static files from the public/ directory before the hasAuth-guarded /uploads mount point, an attacker can bypass authentication by directly requesting attachment paths with a valid ObjectId and filename. No special privileges or user interaction required beyond network access and knowledge of ticket identifiers.

Affected products

  • polonel Trudesk through 1.2.11

Timeline

  • 2026-10-21: disclosed

References

This page as Markdown. Free to reuse under CC BY 4.0 with a link back.