CVE-2026-114397: Trudesk missing authentication in debug routes

CVE-2026-114397 · Severity: high · CVSS 7.4 · Published 2026-10-21

Trudesk is an open-source help desk ticketing solution that manages support requests and customer interactions. When the NODE_ENV environment variable is not set, unauthenticated attackers can access debug routes remotely, delete all tickets and user groups, and log in with default credentials to take over the system.

Technologies: Polonel Trudesk. Vendors: Polonel.

Quick answers

Is CVE-2026-114397 exploited in the wild?
No. Junglewise Threat Intelligence has no report of CVE-2026-114397 being exploited in the wild.
How severe is CVE-2026-114397?
High severity, with a CVSS score of 7.4, published 21 October 2026.
Which products and versions are affected?
Polonel Trudesk through 1.2.11.
Is there a fix for CVE-2026-114397?
No fixed version is recorded yet. Check the vendor's advisory in the references below. If you run it, Junglewise drafts a mitigation that fits your setup and applies it once you approve, with senior security engineers behind it.
How is CVE-2026-114397 attacked?
It is attacked over the network, in a web application.
Am I affected by CVE-2026-114397?
Check whether you run Polonel Trudesk at an affected version. Junglewise does that check for you around the clock: connect your code, cloud and domains, and it matches new vulnerabilities like this one against what you actually run and tells you when one reaches you.

Technical details

The vulnerability is a missing authentication check on debug routes that are enabled whenever NODE_ENV is unset. An unauthenticated remote attacker can invoke the /debug/populatedb endpoint to wipe the database and seed default accounts, then authenticate with known credentials. No authentication or user interaction is required; only network access to the application.

Affected products

  • polonel Trudesk through 1.2.11

Timeline

  • 2026-10-21: disclosed

References

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