Is CVE-2026-103985 exploited in the wild?

No. Junglewise Threat Intelligence has no report of CVE-2026-103985 being exploited in the wild.

How severe is CVE-2026-103985?

High severity, with a CVSS score of 7.1, published 6 November 2026.

Is there a fix for CVE-2026-103985?

Yes: fixed in 1.8.231. Junglewise finds every place you run it, drafts the upgrade and applies it once you approve.

How is CVE-2026-103985 attacked?

It is attacked over the network.

Am I affected by CVE-2026-103985?

Check whether you run FreeScout at an affected version. Junglewise does that check for you around the clock: connect your code, cloud and domains, and it matches new vulnerabilities like this one against what you actually run and tells you when one reaches you.

CVE-2026-103985: FreeScout privilege escalation in profile form

CVE-2026-103985 · Severity: high · CVSS 7.1 · Published 2026-11-06

FreeScout is a self-hosted help desk platform that manages customer conversations and support tickets. A restricted support agent could bypass administrator-imposed restrictions by modifying their own profile, allowing them to read and edit conversations assigned to other agents across any mailbox they belong to. This circumvents intended access controls and could expose sensitive customer information or allow tampering with support tickets.

Technologies: FreeScout. Vendors: FreeScout.

Quick answers

Is CVE-2026-103985 exploited in the wild?: No. Junglewise Threat Intelligence has no report of CVE-2026-103985 being exploited in the wild.
How severe is CVE-2026-103985?: High severity, with a CVSS score of 7.1, published 6 November 2026.
Which products and versions are affected?: FreeScout prior to 1.8.231.
Is there a fix for CVE-2026-103985?: Yes: fixed in 1.8.231. Junglewise finds every place you run it, drafts the upgrade and applies it once you approve.
How is CVE-2026-103985 attacked?: It is attacked over the network.
Am I affected by CVE-2026-103985?: Check whether you run FreeScout at an affected version. Junglewise does that check for you around the clock: connect your code, cloud and domains, and it matches new vulnerabilities like this one against what you actually run and tells you when one reaches you.

How to fix

Fixed in: 1.8.231

Technical details

The vulnerability is an authorization bypass in the UsersController::profileSave() method, which failed to validate that only administrators can modify the PERM_ONLY_ASSIGNED_TICKETS permission. An authenticated agent could manipulate the profile form to remove their restricted-access permission via an unchecked checkbox or omitted field in an ordinary profile save request. The fix restricts the form field visibility and permission modification to administrators only.

Affected products

FreeScout FreeScout prior to 1.8.231

Timeline

2026-11-06: disclosed

References

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