CVE-2026-85407: Eleveo Quality Management denial of service via Conversation Handler

CVE-2026-85407 · Severity: medium · CVSS 4.3 · Published 2026-09-04

Eleveo Quality Management is a quality assurance and performance management platform used by contact centers and customer service operations. A flaw in the Conversation Handler component allows a remote attacker to trigger a denial of service by manipulating the labels parameter in API requests, potentially disrupting access to conversation data and analytics for legitimate users.

Technologies: Eleveo Quality Management. Vendors: Eleveo.

Quick answers

Is CVE-2026-85407 exploited in the wild?
No. Junglewise Threat Intelligence has no report of CVE-2026-85407 being exploited in the wild.
How severe is CVE-2026-85407?
Medium severity, with a CVSS score of 4.3, published 4 September 2026.
Which products and versions are affected?
Eleveo Quality Management 9.7.0.
Is there a fix for CVE-2026-85407?
No fixed version is recorded yet. Check the vendor's advisory in the references below. If you run it, Junglewise drafts a mitigation that fits your setup and applies it once you approve, with senior security engineers behind it.
How is CVE-2026-85407 attacked?
It is attacked over the network, in a hosted service.
Am I affected by CVE-2026-85407?
Check whether you run Eleveo Quality Management at an affected version. Junglewise does that check for you around the clock: connect your code, cloud and domains, and it matches new vulnerabilities like this one against what you actually run and tells you when one reaches you.

Technical details

The vulnerability exists in the Conversation Handler component's processing of the /enc-fwk-data/api/v3/conversations/<ID>/events endpoint. By manipulating the labels argument, an unauthenticated remote attacker can cause a denial of service condition. The attack requires network access to the affected API endpoint but no authentication or special preconditions. An exploit proof-of-concept has been publicly released. No vendor patch has been provided despite early disclosure notification.

Affected products

  • Eleveo Quality Management 9.7.0

Timeline

  • 2026-09-04: disclosed: Public disclosure with proof-of-concept

References

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