CVE-2026-57711: PSM Plugins SupportCandy Stored XSS

CVE-2026-57711 · Severity: medium · CVSS 6.5 · Published 2026-07-13

SupportCandy is a popular WordPress plugin used to manage customer support tickets and helpdesk operations. A security vulnerability in versions up to 3.4.8 allows an attacker with basic user permissions to inject malicious scripts into the website. This could lead to unauthorized actions being performed on behalf of other users, including administrators, potentially compromising user data or site control.

Quick answers

Is CVE-2026-57711 exploited in the wild?
No. Junglewise Threat Intelligence has no report of CVE-2026-57711 being exploited in the wild.
How severe is CVE-2026-57711?
Medium severity, with a CVSS score of 6.5, published 13 July 2026.
Which products and versions are affected?
PSM Plugins SupportCandy <= 3.4.8.
Is there a fix for CVE-2026-57711?
A patch was published on 3.4.9: Fixed in version 3.4.9 Junglewise finds every place you run it, drafts the upgrade and applies it once you approve.
How is CVE-2026-57711 attacked?
It is attacked over the network, in a software library.
Am I affected by CVE-2026-57711?
Check whether anything you run is named in the advisory. Junglewise does that check for you around the clock: connect your code, cloud and domains, and it matches new vulnerabilities like this one against what you actually run and tells you when one reaches you.

Technical details

A stored cross-site scripting (XSS) vulnerability exists in the PSM Plugins SupportCandy plugin for WordPress due to improper neutralization of input during web page generation. The flaw allows an authenticated attacker with low-level privileges to inject malicious scripts into certain fields that are later rendered for other users. Because the vulnerability is 'stored,' the payload remains on the server and executes in the context of any user (including administrators) who views the affected page. This can lead to session hijacking, unauthorized configuration changes, or further privilege escalation. The issue is addressed in version 3.4.9.

Affected products

  • PSM Plugins SupportCandy <= 3.4.8

Timeline

  • 2026-07-13: disclosed
  • 2026-07-13: advisory
  • 3.4.9: patched: Fixed in version 3.4.9

References

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