Executive brief
Open ISES Tickets is an open-source incident and service management system. A security issue was identified where database connection credentials, including the username and password, were hardcoded directly into the application's source code. An attacker who views the public source code could use these credentials to gain unauthorized access to the underlying database of affected installations, potentially leading to the theft or modification of sensitive service ticket data.
Technical details
Open ISES Tickets versions prior to 3.44.2 contain hardcoded MySQL database credentials (host, username, password, and database name) within the 'import_mdb.php' file. These credentials were committed to the public source code repository, making them accessible to any user. While the attack complexity is rated as high because the credentials must match a specific deployed environment, a remote attacker could leverage this information to gain direct access to the database. This bypasses standard authentication and allows for full data exfiltration or manipulation. The issue was addressed in version 3.44.2 by removing the hardcoded secrets.
Affected products
- Open ISES Tickets before 3.44.2
Timeline
- 2026-04-01: patched: Fix committed to repository
- 2026-04-02: advisory: Version 3.44.2 released
- 2026-05-21: disclosed: CVE published to NVD