Executive brief
Open ISES Tickets, an open-source ticketing and incident management system, contains a security flaw in its mobile interface component. An authorized user can exploit this flaw to gain unauthorized access to the underlying database. This could allow an attacker to view sensitive ticket information, modify records, or delete data, potentially disrupting operations and compromising confidential information.
Technical details
A SQL injection vulnerability exists in Open ISES Tickets versions prior to 3.44.2 within the `ajax/mobile_main.php` file. The application fails to sanitize the `id` GET parameter before concatenating it into the WHERE clause of a SELECT statement used for ticket-existence verification. An authenticated attacker with network access can provide malicious SQL commands through this parameter to manipulate query logic. Successful exploitation allows the attacker to read, modify, or delete contents of the database. The issue is resolved in version 3.44.2 by implementing integer validation (intval) on the affected parameter.
Affected products
- Open ISES Tickets before 3.44.2
Timeline
- 2026-04-01: patched: Fix committed to repository
- 2026-04-02: advisory: Version 3.44.2 released
- 2026-05-21: disclosed: CVE published and NVD entry created