Executive brief
Open ISES Tickets, an open-source help desk and ticketing system, contains a security flaw in its database management component. An authorized user can send specially crafted requests to manipulate database queries, potentially allowing them to view, change, or delete sensitive information. This could lead to unauthorized data access or a complete loss of ticketing records.
Technical details
A SQL injection vulnerability exists in Open ISES Tickets versions prior to 3.44.2 within the 'tables.php' file. The application fails to sanitize the 'tablename', 'indexname', and 'sortby' POST parameters before concatenating them into table and column identifiers for dynamic SELECT, UPDATE, and DELETE statements. An authenticated attacker with network access can exploit this to alter query semantics, enabling unauthorized reading, modification, or deletion of database contents. The issue is addressed in version 3.44.2 by implementing proper input validation and sanitization.
Affected products
- Open ISES Tickets before 3.44.2
Timeline
- 2026-04-01: patched: Initial security fixes committed to repository
- 2026-04-02: advisory: Version 3.44.2 released as a critical security update
- 2026-05-21: disclosed: CVE-2026-48231 published