# CVE-2026-48211: OTRS Cross-Site Request Forgery in AdminImportExport template deletion

Source: https://junglewise.ai/threats/cve-2026-48211-an-authenticated-administrator-can-be-induced-to-delete  
Publisher: Junglewise Threat Intelligence, https://junglewise.ai/threats  
Published: 2026-10-12. Updated: 2026-10-16  
License: CC BY 4.0 with a link back

CVE-2026-48211 · Severity: medium · CVSS 5.4 · Published 2026-10-12

OTRS is a service management and ticketing platform used by organizations to handle IT support requests and customer service. An attacker can trick an authenticated administrator into deleting import/export templates by crafting a malicious webpage that exploits the administrator's active session, leading to loss of administrative configuration data.

Technologies: [OTRS Community Edition](https://junglewise.ai/threats/technologies/otrs-community-edition-1). Vendors: [Otrs](https://junglewise.ai/threats/vendors/otrs).

## Quick answers

**Is CVE-2026-48211 exploited in the wild?** No. Junglewise Threat Intelligence has no report of CVE-2026-48211 being exploited in the wild.

**How severe is CVE-2026-48211?** Medium severity, with a CVSS score of 5.4, published 12 October 2026.

**Which products and versions are affected?** OTRS Community Edition 6.x and earlier, 7.0.x, 8.0.x, 2023.x, 2024.x, 2025.x, and 2026.x before 2026.7.

**Is there a fix for CVE-2026-48211?** Yes: fixed in OTRS 2026.7 and later. Junglewise finds every place you run it, drafts the upgrade and applies it once you approve.

**How is CVE-2026-48211 attacked?** It is attacked over the network.

**Am I affected by CVE-2026-48211?** Check whether you run OTRS Community Edition at an affected version. Junglewise does that check for you around the clock: connect your code, cloud and domains, and it matches new vulnerabilities like this one against what you actually run and tells you when one reaches you.

## How to fix

- Fixed in OTRS 2026.7 and later

## Technical details

The AdminImportExport::TemplateDelete action in OTRS fails to validate the ChallengeToken, allowing CSRF attacks. An unauthenticated remote attacker can craft a malicious cross-site request that, when executed in the browser of an authenticated administrator, deletes administrative Import/Export templates without authorization. The vulnerability requires user interaction (the administrator must visit a malicious site while logged in) but requires no authentication from the attacker.

## Affected products

- OTRS OTRS Community Edition 6.x and earlier, 7.0.x, 8.0.x, 2023.x, 2024.x, 2025.x, and 2026.x before 2026.7

## Timeline

- 2026-10-12: disclosed

## References

- [https://otrs.com/release-notes/otrs-security-advisory-2026-10/](https://otrs.com/release-notes/otrs-security-advisory-2026-10/)