Is CVE-2026-4654 exploited in the wild?

No. Junglewise Threat Intelligence has no report of CVE-2026-4654 being exploited in the wild.

How severe is CVE-2026-4654?

Medium severity, with a CVSS score of 5.3, published 8 April 2026.

Which products and versions are affected?

Awesome Support up to, and including, 6.3.7.

Is there a fix for CVE-2026-4654?

No fixed version is recorded yet. Check the vendor's advisory in the references below. If you run it, Junglewise drafts a mitigation that fits your setup and applies it once you approve, with senior security engineers behind it.

How is CVE-2026-4654 attacked?

It is attacked over the network, in a software library.

Am I affected by CVE-2026-4654?

Check whether you run Awesome Support at an affected version. Junglewise does that check for you around the clock: connect your code, cloud and domains, and it matches new vulnerabilities like this one against what you actually run and tells you when one reaches you.

CVE-2026-4654: Awesome Support WordPress Plugin IDOR in wpas_get_ticket_replies_ajax

CVE-2026-4654 · Severity: medium · CVSS 5.3 · Published 2026-04-08

The Awesome Support plugin for WordPress, which provides helpdesk and customer support functionality, contains a security flaw that allows users to view support tickets they do not own. By simply changing a ticket ID number, any logged-in user (such as a basic subscriber) can read sensitive information contained in other customers' support requests. This could lead to the exposure of private customer data, technical details, or internal communications stored within the helpdesk system.

Technologies: Awesome Support. Vendors: Awesome Support.

Quick answers

Is CVE-2026-4654 exploited in the wild?: No. Junglewise Threat Intelligence has no report of CVE-2026-4654 being exploited in the wild.
How severe is CVE-2026-4654?: Medium severity, with a CVSS score of 5.3, published 8 April 2026.
Which products and versions are affected?: Awesome Support up to, and including, 6.3.7.
Is there a fix for CVE-2026-4654?: No fixed version is recorded yet. Check the vendor's advisory in the references below. If you run it, Junglewise drafts a mitigation that fits your setup and applies it once you approve, with senior security engineers behind it.
How is CVE-2026-4654 attacked?: It is attacked over the network, in a software library.
Am I affected by CVE-2026-4654?: Check whether you run Awesome Support at an affected version. Junglewise does that check for you around the clock: connect your code, cloud and domains, and it matches new vulnerabilities like this one against what you actually run and tells you when one reaches you.

Technical details

The vulnerability is classified as an Insecure Direct Object Reference (IDOR) within the wpas_get_ticket_replies_ajax() function of the Awesome Support plugin. The root cause is a failure to implement proper authorization checks to verify if the requesting user has the rights to view a specific ticket before returning its replies via AJAX. An attacker with at least subscriber-level authentication can exploit this by sending crafted requests with manipulated 'ticket_id' parameters. This allows for the unauthorized retrieval of sensitive data from all support tickets in the database. The issue is present in versions up to and including 6.3.7; users should update to the latest version where a patch has been applied.

Affected products

awesomesupport Awesome Support – WordPress HelpDesk & Support Plugin up to, and including, 6.3.7

Timeline

2026-04-08: disclosed
2026-04-08: advisory

References

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