# CVE-2026-119513: Ahmad JS Help Desk broken access control vulnerability

Source: https://junglewise.ai/threats/cve-2026-119513-missing-authorization-vulnerability-in-ahmad-js-help-desk-js  
Publisher: Junglewise Threat Intelligence, https://junglewise.ai/threats  
Published: 2026-11-07. Updated: 2026-11-07  
License: CC BY 4.0 with a link back

CVE-2026-119513 · Severity: medium · CVSS 5.3 · Published 2026-11-07

JS Help Desk is a WordPress plugin that provides customer support ticketing functionality for websites. An unauthenticated attacker can exploit incorrect access control to view support tickets and data that should not be accessible to them, potentially exposing sensitive customer information.

Technologies: [Ahmad JS Help Desk](https://junglewise.ai/threats/technologies/ahmad-js-help-desk). Vendors: [Ahmad](https://junglewise.ai/threats/vendors/ahmad).

## Quick answers

**Is CVE-2026-119513 exploited in the wild?** No. Junglewise Threat Intelligence has no report of CVE-2026-119513 being exploited in the wild.

**How severe is CVE-2026-119513?** Medium severity, with a CVSS score of 5.3, published 7 November 2026.

**Which products and versions are affected?** Ahmad JS Help Desk through 5.0.3.

**Is there a fix for CVE-2026-119513?** Yes: fixed in 5.0.4. Junglewise finds every place you run it, drafts the upgrade and applies it once you approve.

**How is CVE-2026-119513 attacked?** It is attacked over the network, in a web application.

**Am I affected by CVE-2026-119513?** Check whether you run Ahmad JS Help Desk at an affected version. Junglewise does that check for you around the clock: connect your code, cloud and domains, and it matches new vulnerabilities like this one against what you actually run and tells you when one reaches you.

## How to fix

- Fixed in 5.0.4

## Technical details

Broken access control in JS Help Desk allows unauthenticated attackers to bypass authorization checks and access restricted pages or perform unauthorized actions. The vulnerability exists due to incorrectly configured access control security levels in the plugin. No authentication is required to exploit this vulnerability.

## Affected products

- Ahmad JS Help Desk through 5.0.3

## Timeline

- 2026-11-01: disclosed: Reported to Patchstack
- 2026-11-07: advisory: Published by Patchstack

## References

- [https://wordpress.org/plugins](https://wordpress.org/plugins)
- [https://patchstack.com/database/wordpress/plugin/js-support-ticket/vulnerability/wordpress-js-help-desk-plugin-5-0-3-broken-access-control-vulnerability?_s_id=cve](https://patchstack.com/database/wordpress/plugin/js-support-ticket/vulnerability/wordpress-js-help-desk-plugin-5-0-3-broken-access-control-vulnerability?_s_id=cve)

## Related threats

- [Ahmad JS Help Desk insecure direct object reference in access control](https://junglewise.ai/threats/cve-2026-103079-authorization-bypass-through-user-controlled-key-vulnerability)
- [Ahmad JS Help Desk authorization bypass through insecure direct object references](https://junglewise.ai/threats/cve-2026-103078-authorization-bypass-through-user-controlled-key-vulnerability)