# CVE-2026-115725: Chatwoot authorization bypass in conversations endpoint

Source: https://junglewise.ai/threats/cve-2026-115725-chatwoot-before-4-17-0-contains-an-authorization-bypass  
Publisher: Junglewise Threat Intelligence, https://junglewise.ai/threats  
Published: 2026-10-23. Updated: 2026-10-23  
License: CC BY 4.0 with a link back

CVE-2026-115725 · Severity: medium · CVSS 4.2 · Published 2026-10-23

Chatwoot is a customer support and messaging platform. An authentication bypass vulnerability allows authenticated bot users to access conversations and send messages in other customer accounts by crafting API requests with foreign inbox identifiers. An attacker with bot credentials can intercept customer conversations or send malicious messages across multiple accounts.

Technologies: [Chatwoot](https://junglewise.ai/threats/technologies/chatwoot). Vendors: [Chatwoot](https://junglewise.ai/threats/vendors/chatwoot).

## Quick answers

**Is CVE-2026-115725 exploited in the wild?** No. Junglewise Threat Intelligence has no report of CVE-2026-115725 being exploited in the wild.

**How severe is CVE-2026-115725?** Medium severity, with a CVSS score of 4.2, published 23 October 2026.

**Which products and versions are affected?** Chatwoot before 4.17.0.

**Is there a fix for CVE-2026-115725?** Yes: fixed in 4.17.0. Junglewise finds every place you run it, drafts the upgrade and applies it once you approve.

**How is CVE-2026-115725 attacked?** It is attacked over the network, in a web application.

**Am I affected by CVE-2026-115725?** Check whether you run Chatwoot at an affected version. Junglewise does that check for you around the clock: connect your code, cloud and domains, and it matches new vulnerabilities like this one against what you actually run and tells you when one reaches you.

## How to fix

- Fixed in 4.17.0

## Technical details

The vulnerability exists in the conversations API endpoint, which fails to properly validate that the supplied inbox source_id belongs to the authenticated user's account. An authenticated agent bot can craft API requests to the conversations create endpoint with a foreign account's source_id to access and manipulate conversations and messages in that account. The attack requires valid bot credentials but no elevated privileges.

## Affected products

- Chatwoot Chatwoot before 4.17.0

## Timeline

- 2026-10-23: disclosed

## References

- [https://github.com/chatwoot/chatwoot/blob/v4.16.2/app/controllers/api/v1/accounts/conversations_controller.rb](https://github.com/chatwoot/chatwoot/blob/v4.16.2/app/controllers/api/v1/accounts/conversations_controller.rb)
- [https://github.com/chatwoot/chatwoot/blob/v4.16.2/app/policies/inbox_policy.rb](https://github.com/chatwoot/chatwoot/blob/v4.16.2/app/policies/inbox_policy.rb)

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