# CVE-2026-114395: Trudesk authorization bypass in apiMessages.send

Source: https://junglewise.ai/threats/cve-2026-114395-trudesk-through-1-2-11-contains-an-authorization-bypass  
Publisher: Junglewise Threat Intelligence, https://junglewise.ai/threats  
Published: 2026-10-21. Updated: 2026-10-21  
License: CC BY 4.0 with a link back

CVE-2026-114395 · Severity: medium · CVSS 4.3 · Published 2026-10-21

Trudesk is an open-source help desk and ticketing system used by organizations to manage customer support cases. An authorization bypass vulnerability allows authenticated users to post messages as other users in conversations they do not have access to, potentially enabling message spoofing and impersonation. An attacker with a valid account can inject false messages into customer support conversations, undermining trust and potentially causing operational disruption.

Technologies: [Polonel Trudesk](https://junglewise.ai/threats/technologies/trudesk). Vendors: [Polonel](https://junglewise.ai/threats/vendors/polonel).

## Quick answers

**Is CVE-2026-114395 exploited in the wild?** No. Junglewise Threat Intelligence has no report of CVE-2026-114395 being exploited in the wild.

**How severe is CVE-2026-114395?** Medium severity, with a CVSS score of 4.3, published 21 October 2026.

**Which products and versions are affected?** Polonel Trudesk through 1.2.11.

**Is there a fix for CVE-2026-114395?** No fixed version is recorded yet. Check the vendor's advisory in the references below. If you run it, Junglewise drafts a mitigation that fits your setup and applies it once you approve, with senior security engineers behind it.

**How is CVE-2026-114395 attacked?** It is attacked over the network.

**Am I affected by CVE-2026-114395?** Check whether you run Polonel Trudesk at an affected version. Junglewise does that check for you around the clock: connect your code, cloud and domains, and it matches new vulnerabilities like this one against what you actually run and tells you when one reaches you.

## Technical details

The vulnerability is an incomplete fix for CVE-2022-1931 in the POST /api/v1/messages/send endpoint. Authenticated attackers can supply arbitrary owner and cId (conversation ID) values to bypass authorization checks, allowing them to inject messages into conversations they do not belong to. The flaw is located in the apiMessages.send handler and affects versions through 1.2.11.

## Affected products

- polonel Trudesk through 1.2.11

## Timeline

- 2026-10-21: disclosed

## References

- [https://github.com/polonel/trudesk](https://github.com/polonel/trudesk)
- [https://github.com/polonel/trudesk/blob/v1.2.11/src/controllers/api/v1/messages.js](https://github.com/polonel/trudesk/blob/v1.2.11/src/controllers/api/v1/messages.js)

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- [Trudesk server-side JavaScript injection in ticket search](https://junglewise.ai/threats/cve-2026-114396-trudesk-through-1-2-11-contains-a-server-side-javascript)