# CVE-2026-111939: Frappe Helpdesk authorization bypass in ticket creation

Source: https://junglewise.ai/threats/cve-2026-111939-frappe-helpdesk-before-1-26-0-contains-an-authorization-bypass  
Publisher: Junglewise Threat Intelligence, https://junglewise.ai/threats  
Published: 2026-10-19. Updated: 2026-10-19  
License: CC BY 4.0 with a link back

CVE-2026-111939 · Severity: medium · CVSS 4.6 · Published 2026-10-19

Frappe Helpdesk is a customer support ticketing system that allows authenticated users to submit and manage support requests. The vulnerability allows authenticated portal users to create tickets impersonating other customers, enabling attackers to plant phishing messages in victims' portals and read their replies, leading to potential account compromise or data theft.

Vendors: [Frappe](https://junglewise.ai/threats/vendors/frappe).

## Quick answers

**Is CVE-2026-111939 exploited in the wild?** No. Junglewise Threat Intelligence has no report of CVE-2026-111939 being exploited in the wild.

**How severe is CVE-2026-111939?** Medium severity, with a CVSS score of 4.6, published 19 October 2026.

**Which products and versions are affected?** Frappe Helpdesk before 1.26.0.

**Is there a fix for CVE-2026-111939?** Yes: fixed in 1.26.0. Junglewise finds every place you run it, drafts the upgrade and applies it once you approve.

**How is CVE-2026-111939 attacked?** It is attacked over the network, in a software library.

**Am I affected by CVE-2026-111939?** Check whether you run Frappe Helpdesk at an affected version. Junglewise does that check for you around the clock: connect your code, cloud and domains, and it matches new vulnerabilities like this one against what you actually run and tells you when one reaches you.

## How to fix

- Fixed in 1.26.0

## Technical details

An authorization bypass vulnerability in the hd_ticket.api.new endpoint fails to validate the raised_by parameter, allowing authenticated users to specify arbitrary customer emails when creating tickets. An attacker with valid portal credentials can call this endpoint with a victim's email address to create tickets appearing to be from that customer, then use get_ticket_activities to read responses. The vulnerability requires authentication but allows impersonation of any customer account.

## Affected products

- Frappe Helpdesk before 1.26.0

## Timeline

- 2026-10-19: disclosed

## References

- [https://github.com/frappe/helpdesk/blob/v1.25.1/helpdesk/helpdesk/doctype/hd_ticket/api.py](https://github.com/frappe/helpdesk/blob/v1.25.1/helpdesk/helpdesk/doctype/hd_ticket/api.py)
- [https://github.com/frappe/helpdesk/blob/v1.25.1/helpdesk/helpdesk/doctype/hd_ticket/hd_ticket.py](https://github.com/frappe/helpdesk/blob/v1.25.1/helpdesk/helpdesk/doctype/hd_ticket/hd_ticket.py)

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