# CVE-2026-103078: Ahmad JS Help Desk authorization bypass through insecure direct object references

Source: https://junglewise.ai/threats/cve-2026-103078-authorization-bypass-through-user-controlled-key-vulnerability  
Publisher: Junglewise Threat Intelligence, https://junglewise.ai/threats  
Published: 2026-10-05. Updated: 2026-10-05  
License: CC BY 4.0 with a link back

CVE-2026-103078 · Severity: medium · CVSS 4.3 · Published 2026-10-05

JS Help Desk is a WordPress plugin for managing customer support tickets. An insecure direct object reference vulnerability allows attackers to view other users' support tickets and data by manipulating ticket IDs in URLs, potentially exposing sensitive customer information without proper authorization checks.

Technologies: [Ahmad JS Help Desk](https://junglewise.ai/threats/technologies/ahmad-js-help-desk). Vendors: [Ahmad](https://junglewise.ai/threats/vendors/ahmad).

## Quick answers

**Is CVE-2026-103078 exploited in the wild?** No. Junglewise Threat Intelligence has no report of CVE-2026-103078 being exploited in the wild.

**How severe is CVE-2026-103078?** Medium severity, with a CVSS score of 4.3, published 5 October 2026.

**Which products and versions are affected?** Ahmad JS Help Desk up to 4.0.0.

**Is there a fix for CVE-2026-103078?** Yes: fixed in 5.0.0. Junglewise finds every place you run it, drafts the upgrade and applies it once you approve.

**How is CVE-2026-103078 attacked?** It is attacked over the network, in a web application.

**Am I affected by CVE-2026-103078?** Check whether you run Ahmad JS Help Desk at an affected version. Junglewise does that check for you around the clock: connect your code, cloud and domains, and it matches new vulnerabilities like this one against what you actually run and tells you when one reaches you.

## How to fix

- Fixed in 5.0.0

## Technical details

The vulnerability is an Insecure Direct Object Reference (IDOR) flaw in JS Help Desk versions up to 4.0.0 that fails to properly validate access control when retrieving ticket data. An attacker with subscriber-level privileges (or lower) can modify object identifiers in requests to access tickets belonging to other users. The flaw allows unauthorized information disclosure through broken access control.

## Affected products

- Ahmad JS Help Desk up to 4.0.0

## Timeline

- 2026-09-19: disclosed: Reported by KePulsary
- 2026-10-05: advisory: Published by Patchstack

## References

- [https://wordpress.org/plugins](https://wordpress.org/plugins)
- [https://patchstack.com/database/wordpress/plugin/js-support-ticket/vulnerability/wordpress-js-help-desk-plugin-4-0-0-insecure-direct-object-references-idor-vulnerability?_s_id=cve](https://patchstack.com/database/wordpress/plugin/js-support-ticket/vulnerability/wordpress-js-help-desk-plugin-4-0-0-insecure-direct-object-references-idor-vulnerability?_s_id=cve)

## Related threats

- [Ahmad JS Help Desk broken access control vulnerability](https://junglewise.ai/threats/cve-2026-119513-missing-authorization-vulnerability-in-ahmad-js-help-desk-js)
- [Ahmad JS Help Desk insecure direct object reference in access control](https://junglewise.ai/threats/cve-2026-103079-authorization-bypass-through-user-controlled-key-vulnerability)