# CVE-2025-12023: The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized…

Source: https://junglewise.ai/threats/cve-2025-12023-the-elex-wordpress-helpdesk-customer-ticketing-system-plugin-for  
Publisher: Junglewise Threat Intelligence, https://junglewise.ai/threats  
Published: 2025-11-21  
License: CC BY 4.0 with a link back

CVE-2025-12023 · Severity: medium · CVSS 4.3 · Published 2025-11-21

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the eh_crm_restore_data() function in all versions up to, and including, 3.3.1. This makes it possible for authenticated attackers, with Subscriber-level access and above, to restore tickets.

Technologies: [Elula Wsdesk](https://junglewise.ai/threats/technologies/wsdesk). Vendors: [Elula](https://junglewise.ai/threats/vendors/elula).

## Quick answers

**Is CVE-2025-12023 exploited in the wild?** No. Junglewise Threat Intelligence has no report of CVE-2025-12023 being exploited in the wild.

**How severe is CVE-2025-12023?** Medium severity, with a CVSS score of 4.3, published 21 November 2025.

**Which products and versions are affected?** Elula Wsdesk. The advisory does not name versions.

**Is there a fix for CVE-2025-12023?** No fixed version is recorded yet. Check the vendor's advisory in the references below. If you run it, Junglewise drafts a mitigation that fits your setup and applies it once you approve, with senior security engineers behind it.

**Am I affected by CVE-2025-12023?** Check whether you run Elula Wsdesk. Junglewise does that check for you around the clock: connect your code, cloud and domains, and it matches new vulnerabilities like this one against what you actually run and tells you when one reaches you.

## Affected products

- Elula Wsdesk

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