# CVE-2024-57727: SimpleHelp Path Traversal Vulnerability

Source: https://junglewise.ai/threats/cve-2024-57727-simplehelp-path-traversal-vulnerability  
Publisher: Junglewise Threat Intelligence, https://junglewise.ai/threats  
Published: 2025-02-13. Updated: 2026-05-09  
License: CC BY 4.0 with a link back

CVE-2024-57727 · Severity: critical · CVSS 9.1 · Exploited in the wild · Published 2025-02-13

SimpleHelp remote support software is vulnerable to multiple path traversal vulnerabilities allowing unauthenticated remote attackers to download arbitrary files. Attackers can access sensitive data including server configuration files, secrets, and hashed user passwords via crafted HTTP requests.

Technologies: [SimpleHelp](https://junglewise.ai/threats/technologies/simplehelp). Vendors: [Simplehelp](https://junglewise.ai/threats/vendors/simplehelp).

## Quick answers

**Is CVE-2024-57727 exploited in the wild?** Yes. CVE-2024-57727 is known to be exploited in the wild, first recorded on 13 February 2025. Treat it as urgent.

**How severe is CVE-2024-57727?** Critical severity, with a CVSS score of 9.1, published 13 February 2025.

**Which products and versions are affected?** SimpleHelp SimpleHelp remote support software v5.5.7 and before.

**Is there a fix for CVE-2024-57727?** No fixed version is recorded yet. Check the vendor's advisory in the references below. If you run it, Junglewise drafts a mitigation that fits your setup and applies it once you approve, with senior security engineers behind it.

**How is CVE-2024-57727 attacked?** It is attacked over the network, in a network appliance.

**Am I affected by CVE-2024-57727?** Check whether you run SimpleHelp. Junglewise does that check for you around the clock: connect your code, cloud and domains, and it matches new vulnerabilities like this one against what you actually run and tells you when one reaches you.

## Affected products

- SimpleHelp SimpleHelp remote support software v5.5.7 and before

## Timeline

- 2025-01-15: disclosed: NVD Published Date
- 2025-02-13: kev added: Added to CISA Known Exploited Vulnerabilities Catalog
- 2025-02-13: exploited: Reported as exploited in the wild

## Related threats

- [SimpleHelp authentication bypass in OIDC authentication flow](https://junglewise.ai/threats/cve-2026-48558-simplehelp-authentication-bypass-in-oidc-authentication-flow)
- [SimpleHelp path traversal in ZIP file upload](https://junglewise.ai/threats/cve-2024-57728-simplehelp-path-traversal-in-zip-file-upload)
- [SimpleHelp privilege escalation via missing authorization in API key creation](https://junglewise.ai/threats/cve-2024-57726-simplehelp-privilege-escalation-via-missing-authorization-in-api)