# CVE-2017-3370: Oracle iSupport vulnerability in User Interface

Source: https://junglewise.ai/threats/cve-2017-3370-oracle-isupport-vulnerability-in-user-interface  
Publisher: Junglewise Threat Intelligence, https://junglewise.ai/threats  
Published: 2017-01-27. Updated: 2026-05-13  
License: CC BY 4.0 with a link back

CVE-2017-3370 · Severity: high · CVSS 8.2 · Published 2017-01-27

A vulnerability exists in the User Interface of Oracle iSupport, a component of the Oracle E-Business Suite used for customer service and support management. An unauthenticated attacker could exploit this flaw to gain unauthorized access to sensitive business data or modify existing records. Successful exploitation requires a legitimate user to perform an action, such as clicking a malicious link, and could potentially allow the attacker to impact other integrated Oracle products.

Technologies: [Oracle Isupport](https://junglewise.ai/threats/technologies/isupport). Vendors: [Oracle](https://junglewise.ai/threats/vendors/oracle).

## Quick answers

**Is CVE-2017-3370 exploited in the wild?** No. Junglewise Threat Intelligence has no report of CVE-2017-3370 being exploited in the wild.

**How severe is CVE-2017-3370?** High severity, with a CVSS score of 8.2, published 27 January 2017.

**Which products and versions are affected?** Oracle Isupport 12.1.1, 12.1.2, 12.1.3.

**Is there a fix for CVE-2017-3370?** A patch was published on 2017-01-17: Released as part of Oracle Critical Patch Update Advisory - January 2017 Junglewise finds every place you run it, drafts the upgrade and applies it once you approve.

**How is CVE-2017-3370 attacked?** It is attacked over the network, in a network appliance.

**Am I affected by CVE-2017-3370?** Check whether you run Oracle Isupport at an affected version. Junglewise does that check for you around the clock: connect your code, cloud and domains, and it matches new vulnerabilities like this one against what you actually run and tells you when one reaches you.

## Technical details

This vulnerability affects the User Interface subcomponent of Oracle iSupport in Oracle E-Business Suite versions 12.1.1, 12.1.2, and 12.1.3. It is an easily exploitable flaw that allows an unauthenticated attacker with network access via HTTP to compromise the application. The attack requires human interaction from a person other than the attacker (UI:R) and has a 'Changed' scope (S:C), meaning the impact can extend beyond the iSupport component to other products. Successful exploitation can result in unauthorized high-impact confidentiality breaches and low-impact integrity violations, such as unauthorized data updates or deletions. Oracle addressed this in the January 2017 Critical Patch Update.

## Affected products

- Oracle iSupport 12.1.1, 12.1.2, 12.1.3

## Timeline

- 2017-01-27: advisory: Initial NVD publication
- 2017-01-17: patched: Released as part of Oracle Critical Patch Update Advisory - January 2017

## References

- [http://www.oracle.com/technetwork/security-advisory/cpujan2017-2881727.html](http://www.oracle.com/technetwork/security-advisory/cpujan2017-2881727.html)
- [http://www.securityfocus.com/bid/95526](http://www.securityfocus.com/bid/95526)

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