# CVE-2017-3369: Oracle iSupport vulnerability in User Interface

Source: https://junglewise.ai/threats/cve-2017-3369-oracle-isupport-vulnerability-in-user-interface  
Publisher: Junglewise Threat Intelligence, https://junglewise.ai/threats  
Published: 2017-01-27. Updated: 2026-05-13  
License: CC BY 4.0 with a link back

CVE-2017-3369 · Severity: high · CVSS 8.2 · Published 2017-01-27

A vulnerability exists in the user interface of Oracle iSupport, a customer service and support module within the Oracle E-Business Suite. An attacker could trick a legitimate user into performing an action that allows the attacker to view, modify, or delete sensitive support data. This could lead to a significant breach of customer information or unauthorized changes to support records.

Technologies: [Oracle Isupport](https://junglewise.ai/threats/technologies/isupport). Vendors: [Oracle](https://junglewise.ai/threats/vendors/oracle).

## Quick answers

**Is CVE-2017-3369 exploited in the wild?** No. Junglewise Threat Intelligence has no report of CVE-2017-3369 being exploited in the wild.

**How severe is CVE-2017-3369?** High severity, with a CVSS score of 8.2, published 27 January 2017.

**Which products and versions are affected?** Oracle Isupport 12.1.1, 12.1.2, 12.1.3.

**Is there a fix for CVE-2017-3369?** A patch was published on 2017-01-17: Oracle Critical Patch Update (CPU) released Junglewise finds every place you run it, drafts the upgrade and applies it once you approve.

**How is CVE-2017-3369 attacked?** It is attacked over the network, in a network appliance.

**Am I affected by CVE-2017-3369?** Check whether you run Oracle Isupport at an affected version. Junglewise does that check for you around the clock: connect your code, cloud and domains, and it matches new vulnerabilities like this one against what you actually run and tells you when one reaches you.

## Technical details

This vulnerability affects the User Interface subcomponent of Oracle iSupport in Oracle E-Business Suite versions 12.1.1, 12.1.2, and 12.1.3. It is an unauthenticated, network-based attack delivered via HTTP. The exploit requires human interaction from a person other than the attacker (UI:R), suggesting a Cross-Site Scripting (XSS) or similar request forgery class of vulnerability. A successful exploit has a 'Changed' scope (S:C), meaning the impact can extend beyond iSupport to other components of the E-Business Suite. Attackers can achieve high confidentiality impact and low integrity impact, allowing for the unauthorized viewing of all accessible data and the modification or deletion of some data.

## Affected products

- Oracle iSupport 12.1.1, 12.1.2, 12.1.3

## Timeline

- 2017-01-27: advisory: Initial NVD publication
- 2017-01-17: patched: Oracle Critical Patch Update (CPU) released

## References

- [http://www.oracle.com/technetwork/security-advisory/cpujan2017-2881727.html](http://www.oracle.com/technetwork/security-advisory/cpujan2017-2881727.html)
- [http://www.securityfocus.com/bid/95468](http://www.securityfocus.com/bid/95468)
- [http://www.securitytracker.com/id/1037639](http://www.securitytracker.com/id/1037639)

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