# CVE-2016-10086: CA Service Desk Manager incorrect permissions in RESTful web services

Source: https://junglewise.ai/threats/cve-2016-10086-ca-service-desk-manager-incorrect-permissions-in-restful-web  
Publisher: Junglewise Threat Intelligence, https://junglewise.ai/threats  
Published: 2017-01-18. Updated: 2026-05-13  
License: CC BY 4.0 with a link back

CVE-2016-10086 · Severity: high · CVSS 8.1 · Published 2017-01-18

CA Service Desk Manager, a platform used by organizations to manage IT support tickets and service requests, contains a security flaw in its web services. An authorized user with low-level access could exploit this vulnerability to view or change sensitive task information they should not be able to see. This could lead to unauthorized data disclosure or the disruption of internal IT workflows and service management processes.

Technologies: [IBM Aix](https://junglewise.ai/threats/technologies/aix), [Linux Kernel](https://junglewise.ai/threats/technologies/kernel), [Microsoft Windows](https://junglewise.ai/threats/technologies/windows), [Oracle Solaris](https://junglewise.ai/threats/technologies/solaris). Vendors: [IBM](https://junglewise.ai/threats/vendors/ibm), [Linux](https://junglewise.ai/threats/vendors/linux), [Microsoft](https://junglewise.ai/threats/vendors/microsoft), [Oracle](https://junglewise.ai/threats/vendors/oracle).

## Quick answers

**Is CVE-2016-10086 exploited in the wild?** No. Junglewise Threat Intelligence has no report of CVE-2016-10086 being exploited in the wild.

**How severe is CVE-2016-10086?** High severity, with a CVSS score of 8.1, published 18 January 2017.

**Which products and versions are affected?** CA Technologies Service Desk Manager 12.9; CA Technologies Service Desk Management 14.1.

**Is there a fix for CVE-2016-10086?** No fixed version is recorded yet. Check the vendor's advisory in the references below. If you run it, Junglewise drafts a mitigation that fits your setup and applies it once you approve, with senior security engineers behind it.

**How is CVE-2016-10086 attacked?** It is attacked over the network, in a network appliance.

**Am I affected by CVE-2016-10086?** Check whether you run Ca Service Desk Management, Ca Service Desk Manager, IBM Aix or one of the others listed. Junglewise does that check for you around the clock: connect your code, cloud and domains, and it matches new vulnerabilities like this one against what you actually run and tells you when one reaches you.

## Technical details

An improper access control vulnerability (CWE-264) exists in the RESTful web services component of CA Service Desk Manager. The root cause is the application of incorrect permissions during the processing of RESTful requests, which fails to properly restrict access to task-related data. A remote attacker with valid, low-privileged credentials can send crafted REST API requests to view or modify task information beyond their authorized scope. This vulnerability affects versions 12.9 and 14.1 across multiple operating systems including Windows, Linux, AIX, and Solaris. CA Technologies has released patches to address this issue.

## Affected products

- CA Technologies Service Desk Manager 12.9
- CA Technologies Service Desk Management 14.1

## Timeline

- 2017-01-09: advisory: Vendor security notice released by CA Technologies
- 2017-01-18: disclosed: NVD publication date

## References

- [http://www.securityfocus.com/bid/95366](http://www.securityfocus.com/bid/95366)
- [http://www.securitytracker.com/id/1037583](http://www.securitytracker.com/id/1037583)
- [https://www.ca.com/us/services-support/ca-support/ca-support-online/product-content/recommended-reading/security-notices/ca20170109-01-security-notice-for-ca-service-desk-manager.html](https://www.ca.com/us/services-support/ca-support/ca-support-online/product-content/recommended-reading/security-notices/ca20170109-01-security-notice-for-ca-service-desk-manager.html)

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